Industrial Technical Services
|
|
Refurbishment
Download Center
|
WTC Maintains a Full Service Group through Industrial
Technical Services ( I.T.S.). With over 65 years in the
weld control industry, we have the experience to insure a
rapid diagnosis of your problem.
In order to provide quick and accurate support, we do require
the following information:
1. Model Number
2. Serial Number
3. Software Number
4. Software Revision
5. A full description of the problem, including relevant history.
|
I.T.S. provides full customer support by offering
the following services:
|
 |
Free Phone Consultation 877-982-7378
I.T.S. maintains a toll free phone line for customer support.
Phone support is provided at no charge. Often we are able
to resolve problems over the phone. This should be the first
step, when control problems are suspected. Many times the
problem is determined to be external to the weld control,
by eliminating the weld control, time and money can be saved.
|
|
Our engineering and technical staff are only a note away
using their dedicated e-mail address. If your problem can
be handled over electronic means, we invite you to use this
means of communication. Just click on the address above. We
will be sure to respond in kind as soon as we get your correspondence.
|
 |
 |
Repair Service
Our products are designed and manufactured for years of
trouble free service, but like all complex devices, failures
can occur. When the problem is in the weld control, we provide
the best service for it. We know our products inside and out.
Our service always includes updates to the latest engineering
revisions and software. Not only is the control returned to
full operation, but we perform extensive testing and burn
in procedures. Your control is returned ready to provide years
of trouble free service once more.
|
Rental Program
We understand that our products play a vital role in your
operations. Some times you just can't do with out it. I.T.S.
Maintains a full rental stock. Overnight deliveries insure
a rapid return to normal operations at your plant.
|
 |
 |
Field Service
I.T.S. can come to you. We are one of the few weld control
manufacturers to maintain traveling service technicians. From
control installation and training to repair and resolving
weld quality problems,
I.T.S. Provides the best customer assistance possible.
Although no one looks forward to trouble, and we sincerely
hope that you will never have a problem, rest assured that
I.T.S. will be there for you.
|
On-Site Training
Do you have a resistance welding training need?
I.T.S. Can help. We have a trained staff of technician
and engineers that can visit your location to provide top
quality training to your organization.
Just send your request for training by calling us at 877-982-7378
or fill out our e-mail
form.
|
 |
 |
Software Support
Looking for a software driver or file for your welding machine?
I.T.S. Provides the latest software drivers available
on the web.
Click here to see list of the Download
Files
|
|
Home